Terms of service

1. Agreement to terms

By accessing clarebabbage.com, booking a session, enrolling in a program, or using any services offered by Clare Babbage, you agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our services.

2. Services offered

Clare Babbage offers the following services:

Coaching and healing sessions:

  • 1:1 transformational sessions (coaching, energetic clearing, intuitive healing, spiritual development, experiential astrology)

  • 4-session transformational series

  • 12-month Coaching Package (Seeds, Growth, and Harvest tiers)

Programs:

  • Simple Sovereignty Program (self-paced online course)

  • Workshops and events

Resources:

  • Free downloads, guides, and tools

  • Blog content and educational materials

All services are provided by Clare Babbage, who operates as a sole trader in New Zealand.

3. Important disclaimer - Nature of services

The services offered by Clare Babbage are for educational and spiritual development purposes only. They are not a substitute for medical, psychological, or psychiatric treatment.

  • Clare Babbage is not a licensed therapist, psychologist, psychiatrist, or medical practitioner

  • Services involve professional coaching, energetic work, and spiritual guidance

  • If you are experiencing mental health concerns, medical conditions, or are in crisis, please seek appropriate professional help from a qualified medical or mental health professional

  • Clare reserves the right to decline or discontinue working with clients if she believes they require support beyond her scope of practice

What to expect:

  • Sessions are co-creative: Clare holds space and offers guidance, but you are responsible for your own choices and outcomes

  • Healing and transformation work at different paces for different people

  • Results are not guaranteed and may vary

  • You may experience emotional, physical, or energetic shifts during and after sessions - this is normal and part of the integration process

By using Clare's services, you acknowledge that:

  • You are participating voluntarily

  • You take full responsibility for your choices and outcomes

  • You understand the educational nature of the services

  • You will seek appropriate medical or mental health support if needed

4. Eligibility

You must be at least 18 years of age to book services independently.

Minors (under 18) may participate only with explicit parental or guardian consent.

5. Booking and payment

Booking process:

  • All bookings are made through the Acuity scheduling system on clarebabbage.com

  • You will receive a confirmation email with session details once your booking is complete

  • By booking, you confirm that you have read and agree to these Terms of Service and our Privacy Policy

Payment terms:

  • Payment is required at the time of booking unless otherwise arranged

  • All prices are in New Zealand dollars (NZD) and include GST where applicable

  • Accepted payment methods: credit card, debit card (processed via PayPal through Acuity)

Payment plans:

  • Payment plans are available for the 12-Month Coaching Package

  • By selecting a payment plan, you authorise automatic monthly payments for the duration of the program

  • If a payment fails, you will be notified by email and given 7 days to update payment details

  • Failure to maintain payment may result in suspension of services until payment is received

  • Outstanding balances may be sent to collections if not resolved

6. Cancellation and rescheduling policy

For 1:1 sessions and individual appointments:

  • You may reschedule or cancel with 48 hours notice at no charge

  • Cancellations or reschedule requests with less than 48 hours notice may incur a fee

  • To reschedule: use your Acuity account or email clare@clarebabbage.com

  • No-shows (failure to attend without notice) forfeit the full session fee

For 4-session packages:

  • Individual sessions within the package follow the 48-hour cancellation policy above

  • Packages must be used within 12 months from date of purchase

  • Unused sessions expire after 12 months with no refund or extension

For 12-month Coaching Package:

  • This is a 12-month commitment

  • Individual monthly sessions follow the 48-hour cancellation policy

  • If you miss a session without 48 hours notice, that session may be forfeited

  • Payment plans continue for the full 12 months regardless of session attendance

  • See refund policy below for early termination

For digital programs (Simple Sovereignty):

  • Digital products and courses are non-refundable once access has been granted

  • If you haven't accessed the course yet, contact clare@clarebabbage.com within 7 days of purchase to discuss options

Clare-initiated cancellations:

  • If Clare needs to cancel or reschedule, you will receive as much notice as possible

  • You will be offered an alternative time or a full refund

Emergency exceptions:

  • In genuine emergency situations (medical emergency, bereavement, natural disaster), please contact Clare directly

  • Accommodations may be made at Clare's discretion on a case-by-case basis

7. Refund policy

1:1 sessions:

  • Full refund available if cancelled with 48+ hours notice

  • No refund for cancellations with less than 48 hours notice or no-shows

4-session packages:

  • No refunds once purchased

  • Unused sessions remain valid for 12 months from purchase date

12-month Coaching Package:

  • This is a 12-month commitment with no refunds

  • If you wish to discontinue early, you may request to pause payments by mutual agreement, but the program cannot be transferred or refunded

  • In exceptional circumstances (serious illness, major life event), Clare may offer payment plan adjustments at her sole discretion

Digital products and programs:

  • Non-refundable once access has been granted

Refund processing:

  • Approved refunds will be processed within 7-10 business days to the original payment method

8. Client responsibilities and conduct

By working with Clare Babbage, you agree to:

Provide accurate information:

  • Complete intake forms honestly and thoroughly

  • Disclose any medical or mental health conditions that may be relevant to your sessions

  • Inform Clare of any changes in your circumstances

Respect session boundaries:

  • Arrive on time for sessions (online or in-person)

  • Be present and engaged during sessions

  • Find a quiet, private space for online sessions

  • Test technology before online sessions

Take responsibility for your journey:

  • You are the expert on your own life and the decision-maker

  • Clare provides guidance, but you are responsible for your choices and their outcomes

  • Commit to any agreed-upon practices or reflections between sessions

  • Seek appropriate medical or mental health support when needed

Maintain respectful conduct:

  • Treat Clare with respect and professionalism

  • No abusive, harassing, or threatening behavior will be tolerated

  • Respect the confidentiality of other clients in group settings

Failure to meet these responsibilities may result in termination of services without refund.

9. Intellectual property

All content on clarebabbage.com and provided through Clare's services, including but not limited to:

  • Website text, images, graphics, and design

  • Course materials, workbooks, and downloadable resources

  • Recorded content, videos, and audio

  • Blog posts and articles

  • Assessment tools, frameworks, and methodologies

  • Coaching methodology and related materials

...is the intellectual property of Clare Babbage and is protected by copyright law.

You are granted a limited, non-exclusive, non-transferable license to:

  • Access and use materials for your personal growth and development only

  • Download resources intended for client use

  • Share links to Clare's website or publicly available content

You may not:

  • Reproduce, distribute, modify, or sell any content without written permission

  • Use Clare's methods, materials, or intellectual property to teach or coach others commercially

  • Remove copyright notices, watermarks, or attribution

  • Record sessions without explicit written permission

  • Share or distribute course materials with non-participants

Violation of intellectual property rights may result in:

  • Immediate termination of services without refund

  • Legal action to protect Clare Babbage's rights

10. Confidentiality

Clare's commitment to you:

  • Everything you share in private sessions is confidential

  • Clare will not disclose your personal information, session content, or identity without your explicit consent

  • Exception: Clare may be required to break confidentiality if she believes you are at imminent risk of harming yourself or others, or if required by law

Your commitment:

  • What is shared in private Facebook groups or group sessions remains confidential

  • Do not share other clients' personal information, stories, or experiences

  • Respect the privacy of all participants in group settings

For details on how your personal data is handled, see our Privacy Policy.

11. Communication between sessions

For all clients:

  • You may email clare@clarebabbage.com with questions or brief updates

  • Response time: within 2-3 business days (excluding weekends and holidays)

  • Email is for administrative questions and brief check-ins, not ongoing coaching

For Growth and Harvest tier clients (12-Month Coaching Package):

  • You have access to messaging support between sessions as part of your package

  • This is for brief check-ins, questions, or support - not full coaching conversations

  • Response time: within 1-2 business days (excluding weekends and holidays)

Crisis situations:

  • If you are experiencing a mental health crisis or emergency, please contact emergency services immediately

  • Crisis support: Call or text 1737 in New Zealand, or call 111 for emergencies

  • Email is not appropriate for urgent or crisis situations

12. Technical requirements and online sessions

For online sessions via Zoom:

  • You are responsible for having a stable internet connection and working audio/video

  • Test your technology before the scheduled session time

  • Find a quiet, private space where you won't be interrupted

  • Have a backup plan (phone number) in case of technical difficulties

If technical issues prevent the session:

  • Contact Clare as soon as possible

  • We will reschedule at no charge if the issue is on Clare's end

  • If the issue is on your end, standard cancellation policy applies

For online programs:

  • You need reliable internet access to view course content

  • Content is hosted on Squarespace, YouTube, and Facebook

  • You are responsible for ensuring your device and browser are compatible

  • Technical support for platform issues: contact the respective platform

13. Limitation of liability

To the fullest extent permitted by New Zealand law:

  • Clare Babbage is not liable for any indirect, incidental, consequential, or punitive damages arising from services provided

  • Clare's total liability for any claim related to services shall not exceed the amount you paid for those specific services

  • You participate in all sessions, programs, and practices at your own risk

  • You agree to hold Clare Babbage harmless from any claims, damages, or losses arising from your participation in services

This includes but is not limited to:

  • Results or outcomes of coaching or healing work

  • Decisions you make based on guidance received

  • Integration experiences or emotional responses

  • Technical issues with online sessions or platforms

  • Third-party services or platforms (Acuity, Zoom, Squarespace, etc.)

14. Testimonials and marketing

Clare may occasionally request permission to use client testimonials, feedback, or success stories for marketing purposes.

Your rights:

  • You are never obligated to provide a testimonial

  • You may request to remain anonymous or use a first name only

  • You can request removal of your testimonial at any time by emailing clare@clarebabbage.com

  • You retain ownership of any testimonials you provide

Photos and media:

  • If photos or videos are taken during in-person events or workshops, you will be informed in advance

  • You may opt out of being photographed

  • You may request removal of any photos or videos that include you

15. Termination of services

Clare reserves the right to terminate the working relationship immediately if:

  • You breach these Terms of Service

  • You engage in abusive, harassing, threatening, or disrespectful behavior

  • You repeatedly miss sessions without proper notice

  • You fail to meet payment obligations

  • Clare determines she cannot provide appropriate support for your needs

  • Clare believes continuing would be harmful or unethical

In the event of termination:

  • You will be notified in writing via email

  • No refunds will be provided for services already rendered

  • Access to programs and materials will be revoked

  • Clare will provide referrals to other practitioners where appropriate

  • Outstanding payment obligations remain due

You may terminate:

  • You may discontinue services at any time by notifying Clare in writing

  • Refund policy (Section 7) applies

  • For 12-month Coaching Package: payment obligations continue unless otherwise agreed in writing

16. Changes to services or terms

Clare reserves the right to:

  • Modify service offerings, pricing, or program structure at any time

  • Update these Terms of Service with reasonable notice

  • Changes will be posted on clarebabbage.com with an updated "Last updated" date

  • Material changes will be notified via email to active clients

  • Continued use of services after changes constitutes acceptance of new terms

For existing clients in ongoing programs:

  • Changes will not affect the terms you agreed to when you enrolled

  • You will complete your program under the original terms and pricing

  • Exception: changes required by law apply immediately

17. Dispute resolution

If any dispute arises:

  1. Informal resolution: Please contact Clare directly at clare@clarebabbage.com to discuss. We will make every good faith effort to resolve issues informally and amicably.

  2. Mediation: If informal resolution is not successful, we agree to attempt mediation before pursuing legal action.

  3. Governing law: These terms are governed by the laws of New Zealand.

  4. Jurisdiction: Any legal proceedings will take place in the courts of New Zealand, specifically in the Hawke's Bay region where practicable.

18. General provisions

Entire agreement: These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Clare Babbage regarding services.

Severability: If any provision of these terms is found to be unenforceable or invalid, the remaining provisions remain in full effect.

Waiver: Failure to enforce any provision does not waive the right to enforce it later.

Force majeure: Clare is not liable for failure to perform services due to circumstances beyond reasonable control, including but not limited to: natural disasters, illness, government restrictions, internet outages, or other unforeseen events.

Assignment: You may not transfer or assign your rights under these terms. Clare may assign these terms in the event of a business sale or transfer.

Survival: Provisions regarding intellectual property, confidentiality, limitation of liability, and dispute resolution survive termination of services.

19. Contact information

For questions about these Terms of Service:

Clare Babbage
Email: clare@clarebabbage.com
Website: clarebabbage.com
Location: Hawke's Bay, New Zealand

20. Acknowledgment

By booking a session, enrolling in a program, or using this website, you acknowledge that:

☐ You have read and understood these Terms of Service
☐ You have read and understood our Privacy Policy
☐ You agree to be bound by these terms
☐ You understand the educational nature of services and that they are not medical or psychological treatment
☐ You take full responsibility for your participation and outcomes
☐ You are at least 18 years of age (or have parental/guardian consent)